FAQ

We use premium LiFePO4 (Lithium Iron Phosphate) battery cells, known for their superior safety, long cycle life (6000+ cycles), and stable performance across a wide temperature range (-20°C to 60°C).

Our batteries are rated for 6000+ charge cycles at 80% depth of discharge, which translates to approximately 10-15 years of daily use in typical household conditions.

We offer multiple capacity options ranging from 5kWh to 20kWh to suit different household needs. Contact us for a personalized recommendation based on your energy consumption.

Yes! All our systems are compatible with standard solar panel setups. We support both grid-tied and off-grid configurations, and can integrate with most popular solar inverter brands.

Yes, all our systems come with a smart BMS (Battery Management System) and a companion mobile app that lets you monitor battery status, charge/discharge history, and energy savings in real-time.

Our systems are designed for straightforward installation with plug-and-play connectivity. We provide detailed installation guides and video tutorials. For complex setups, we recommend working with a local certified electrician.

Yes, we offer remote technical support via video call during installation. Our engineering team is available to guide you or your electrician through the entire setup process.

The system can be installed indoors (garage, utility room) or outdoors (with weather protection). It requires a well-ventilated area away from direct sunlight and extreme temperatures.

We currently ship to Russia, Central Asian countries (Kazakhstan, Uzbekistan, Kyrgyzstan, Turkmenistan, Tajikistan), Middle East (UAE, Saudi Arabia, Qatar), and Latin America. Contact us for specific country availability.

Shipping times vary by destination: Russia/Central Asia: 15-25 days. Middle East: 20-30 days. Latin America: 25-35 days. Express shipping options are available for urgent orders.

Import duties and customs fees vary by country and are the responsibility of the buyer. We provide all necessary documentation (commercial invoice, packing list, certificate of origin) to help you clear customs smoothly. We can also offer DDP (Delivered Duty Paid) shipping for select destinations.

We provide a standard 5-year warranty on all battery storage systems, covering manufacturing defects and performance degradation beyond specified thresholds. Extended 10-year warranty options are available.

In the rare event of a failure during the warranty period, we will replace the faulty unit or components at no cost. Our technical team provides remote diagnostics first, and if needed, we ship replacement parts via express delivery.

You can reach us via email at support@chenxinenergy.com, through our contact form, or via WhatsApp/Telegram. We typically respond within 24 hours.